Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at pequods-eat.click, place an order, interact with our services, or otherwise engage with us online or offline. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state regulations.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We operate the website located at pequods-eat.click and provide online food ordering, customer support, and related services to our customers.

Contact Information:

• Company Name: Pequod's Pizza
• Website: pequods-eat.click
• Email: [email protected]

For any privacy-related questions or requests, please contact us using the information provided in the "Contact Us" section at the end of this Privacy Policy.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. This includes information you provide directly, information collected automatically, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you create an account, place an order, contact us, or otherwise interact with us, you may provide us with the following categories of personal information:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal/ZIP code.
• Account Credentials: Username, password (stored in encrypted form), and security question answers.
• Payment Information: Credit or debit card numbers, billing information, and other financial data necessary to process your orders. Note: We do not store full payment card details on our servers. Payment processing is handled by compliant, third-party payment processors.
• Order Information: Details of food items ordered, special dietary requests, delivery instructions, and order history.
• Communications: Information you provide when contacting customer support, submitting feedback, completing surveys, or interacting with us via email or other channels.
• Marketing Preferences: Your preferences for receiving promotional communications from us.
• Profile Information: Favorite items, saved addresses, loyalty program data, and any other information added to your account profile.

2.2 Information Collected Automatically

When you visit our website or use our services, we and our third-party partners automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, device identifiers (such as mobile advertising IDs), browser type and version, screen resolution, and hardware model.
• Log Data: Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, date and time stamps, clickstream data, and pages visited on our website.
• Usage Data: Information about how you interact with our website and services, including search queries, items viewed, items added to cart, order completion rates, time spent on pages, and navigation paths.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may also collect precise geolocation data from your mobile device to provide delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please see Section 8 (Cookie Usage) for more details.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or register using a social media account (such as Facebook or Google), we receive certain profile information from those platforms as permitted by your privacy settings.
• Payment Processors: Transaction confirmation and fraud prevention data from our payment processing partners.
• Analytics Providers: Aggregated and anonymized data about website performance and user behavior.
• Delivery Partners: Delivery status updates and related information from third-party delivery service providers.
• Marketing Partners: Information that helps us assess the effectiveness of our advertising campaigns.
• Public Sources: Publicly available information, such as information published on social media or review platforms.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information, such as information about racial or ethnic origin, political opinions, religious beliefs, health conditions, or biometric data, unless specifically required by law or expressly provided by you for a specific service purpose (for example, dietary allergy information). Any such information is handled with heightened care and protection.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful business purposes. The specific purposes for which we use your data include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating with delivery partners.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and delivery updates.
• Providing customer support and responding to your inquiries, complaints, and requests.
• Facilitating loyalty programs, promotions, and reward redemption.

3.2 Personalization

• Personalizing your experience on our website, including recommending menu items based on your order history and preferences.
• Saving your delivery addresses and order preferences for your convenience.
• Customizing promotional offers and communications based on your interests and behavior.

3.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to understand how customers interact with our website and services.
• Improving the functionality, design, and content of our website and mobile applications.
• Conducting research and development to enhance our food offerings and customer experience.
• Performing internal audits, data analysis, and research to optimize our operations.

3.4 Marketing and Advertising

• Sending you promotional emails, special offers, newsletters, and other marketing communications, where you have opted in or where permitted by applicable law.
• Displaying targeted advertisements on our website and on third-party platforms based on your browsing behavior and interests.
• Measuring the effectiveness of our advertising campaigns and promotional activities.
• Inviting you to participate in surveys, contests, and promotional events.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other applicable policies.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities.
• Responding to lawful requests from law enforcement agencies, courts, and government authorities.

3.6 Business Operations

• Maintaining accurate business records and accounting information.
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales.
• Managing relationships with vendors, suppliers, and business partners.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually bound to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions.
• Delivery Partners: To fulfill food delivery orders to your specified address.
• Cloud Hosting Providers: To store and manage our website data and databases.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Email and Marketing Platforms: To send transactional and promotional communications on our behalf.
• Customer Support Tools: To manage customer inquiries and support tickets.
• Fraud Prevention Services: To detect and prevent fraudulent transactions and account activities.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred as part of such a transaction. We will notify you via email and/or a prominent notice on our website if your information becomes subject to a materially different privacy policy as a result of such a transaction.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Pequod's Pizza, our customers, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Respond to emergencies involving potential threats to the physical safety of any person.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes without restriction.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, disclosure, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using industry-standard Transport Layer Security (TLS/SSL) encryption. Stored sensitive data, such as passwords, is encrypted using appropriate hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees who handle personal data are subject to confidentiality obligations.
• Secure Payment Processing: We do not store full payment card numbers on our servers. Payment processing is handled by PCI DSS-compliant third-party processors.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Incident Response: We maintain procedures for detecting, reporting, and investigating data security incidents.
• Physical Security: Our servers and data storage systems are housed in secure facilities with appropriate physical access controls.

5.2 Your Responsibilities

While we work hard to protect your information, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized access to your account or any other security breach.

5.3 Data Breach Notification

In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected individuals and applicable regulatory authorities as required by applicable federal and state laws, including state data breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions permitted by law (such as information needed to complete transactions, comply with legal obligations, or for fraud prevention).
• Right to Opt Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

To submit a CCPA/CPRA request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable consumer requests within 45 days, with the option to extend by an additional 45 days where reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Email us at: [email protected]
• Visit our website at: pequods-eat.click

We may need to verify your identity before processing your request to ensure we are protecting your information from unauthorized disclosure or deletion. We will not charge you a fee for submitting a verifiable request unless it is excessive, repetitive, or manifestly unfounded.

6.4 Authorized Agents

If you are a California resident, you may designate an authorized agent to submit requests on your behalf. The authorized agent must provide proof of your written authorization, and we may require you to verify your identity directly with us before processing the request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

When personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and support our marketing activities. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including cookies that enable you to log into your account and add items to your cart. These cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are visited most frequently. We use this data to improve our website's functionality.
• Functionality Cookies: These allow our website to remember your preferences (such as your saved delivery address) and provide enhanced, personalized features.
• Marketing and Targeting Cookies: Used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse, delete, or control cookies. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out tool at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org.

For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy, which is available on our website at pequods-eat.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or from minors under the age of 18 without verified parental consent.

If you are under 18 years of age, please do not use our website or services or provide us with any personal information. If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not direct our services to children under 13. Any accounts discovered to belong to individuals under 13 will be promptly terminated and associated data deleted.

10. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is primarily processed and stored within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

The data protection and privacy laws in the United States and other countries where your information may be processed may differ from those in your country of residence and may not provide the same level of protection. By using our services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

When we transfer personal data across borders, we take appropriate safeguards to ensure that your information continues to receive adequate protection, including through the use of contractual protections (such as standard data protection clauses) with our service providers and business partners.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit. The inclusion of a link to a third-party website does not imply endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection and use practices in response to DNT signals. We will continue to monitor developments regarding DNT standards and update our practices accordingly.

California residents may have additional rights regarding the sale of personal information. Please see Section 6.2 for information about your CCPA/CPRA rights, including the right to opt out of the sale or sharing of personal information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other business reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pequods-eat.click with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (for material changes).
• Displaying a prominent notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) enforces consumer protection laws, including certain data privacy practices. If you believe your privacy rights have been violated, you may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

14.2 California Attorney General (For California Residents)

California residents may also contact the California Attorney General's office to report violations of the CCPA/CPRA:

• Website: oag.ca.gov/privacy
• Mailing Address: California Department of Justice, Attn: Privacy Enforcement and Protection Unit, P.O. Box 944255, Sacramento, CA 94244-2550

14.3 California Privacy Protection Agency (CPPA)

The California Privacy Protection Agency (CPPA) was established under the CPRA to enforce California's privacy laws. Complaints may also be submitted to the CPPA at:

• Website: cppa.ca.gov

14.4 State Attorneys General (Other States)

Residents of other states with applicable privacy laws may contact their state Attorney General's office to report privacy violations. We encourage you to check the applicable privacy laws and enforcement agencies in your state of residence.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

When contacting us regarding a privacy request, please include your full name, email address associated with your account (if applicable), a description of your request or concern, and the state or country of your residence so that we can apply the correct legal framework to your request.

We aim to respond to all privacy-related inquiries within 10 business days of receipt. For formal data subject requests (such as access, deletion, or correction requests), we will respond within the timeframes required by applicable law.